Training That Reflects the Work
The Fivestar Training Academy develops the skills our personnel use every day: managing conflict, protecting themselves and others, and responding to people in difficult circumstances with dignity.
Course Areas
De-escalation
Recognizing escalation and using communication to reduce conflict.
Use of force
Training in the use of force, delivered in class.
Defensive tactics
Safe, proportionate techniques for self-protection and controlled response.
Addictions awareness
Understanding substance use and harm reduction.
Mental health awareness
Recognizing signs of crisis and responding appropriately.
Homelessness and poverty awareness
Working respectfully with people who are unhoused or vulnerable.
Cultural sensitivity
Serving diverse communities with respect.
Training Provider
M.D. Burgess and Associates is our training provider. Courses are offered online and in class, including use of force.
Certificates
Certificates are issued by M.D. Burgess and Associates.
Part of a Fivestar Career
Training supports career advancement at Fivestar.
Interested in Training for Your Team?
Tell us your organization's needs and group size.