Privacy Policy
This policy explains how Fivestar Group of Companies NS Incorporated, including 5 Star Security Services and Fivestar Bailiff & Civil Enforcement Services ("Fivestar", "we", "us"), handles personal information collected through fivestargroup.ca. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and its fair information principles.
This policy covers this website only. Personal information we handle while delivering services under a contract or court process is governed by that engagement and applicable law.
Information We Collect
Please do not send sensitive personal information (such as health information or details of a legal matter involving another person) through website forms. We will arrange a secure method if needed.
Contact and Request Services forms
name, organization, email, phone number, service of interest and the details you include in your message
Career applications
contact details, resumé, work history, licences and any other information you choose to submit
Email and phone enquiries
the information you provide when you contact us directly
Technical information
IP address, browser type, device type, pages visited, collected automatically when you use the website
How We Use Your Information
We do not sell, rent or trade personal information. We do not use it for purposes other than those above without your consent, unless required or permitted by law.
- To respond to enquiries and requests for services or quotes
- To assess and process job applications
- To operate, secure and improve this website
- To meet legal, regulatory and record-keeping obligations
Consent
By submitting a form or contacting us, you consent to our use of your information for the purpose you contacted us about. You may withdraw consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to respond to your request.
How We Store and Protect Information
Information submitted through this website is stored in secure systems with access limited to staff who need it to do their job. We use reasonable physical, administrative and technical safeguards, including encrypted (HTTPS) connections for this website.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security.
How Long We Keep Information
We keep personal information only as long as needed for the purpose it was collected, or as required by law. Information is then securely deleted or destroyed.
When We Share Information
Information may be shared within the Fivestar Group so the right operating company can respond to your request. We may also share it with service providers who help us operate the website and our business (such as hosting, email and form providers). These providers may use it only to provide services to us. We may disclose information where required by law, such as in response to a court order or lawful request.
Cookies
This website uses only the cookies and similar technologies it needs to work. We do not use analytics tools to track visitors. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.
Links to Other Websites
This website may link to other websites. We are not responsible for their privacy practices. Please review their privacy policies.
Access and Correction
You may ask what personal information we hold about you, ask how it has been used and disclosed, and ask us to correct it if it is inaccurate. Send your request in writing to our Privacy Officer. We will respond within the time required by law, normally 30 days. We may need to verify your identity before releasing information.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Changes to This Policy
We may update this policy from time to time. The current version is always the one on this page.
Contact Our Privacy Officer
Privacy Officer, Fivestar Group
Email: info@fivestargroup.ca
Fivestar Group of Companies NS Incorporated, 48 Trider Crescent, Suite 5A, Dartmouth, Nova Scotia B3B 1W5
Phone: 902-407-5630