Operations, Reporting & Client Visibility
Managed security, backed by the people, technology and systems that deliver accountability.
Our Operational Model
Every engagement follows the same model, from the first site assessment to ongoing reporting. You know what is happening on your site and what is being done about it.
Client Requirement
We confirm what you need to protect, the risks involved and how success will be measured.
Site Assessment
We review the site, its users, access points and known issues before recommending staffing and coverage.
Post Orders & Deployment
We write site-specific post orders and agree them with you, then select and brief officers for the site.
Delivery & Supervision
Officers deliver the service, while supervisors inspect sites and provide on-site support.
Command Centre Support
The 24/7 Command Centre supports officers, coordinates response and escalates incidents.
Digital Reporting
Activities and incidents are recorded digitally as they happen, creating a clear, time-stamped record.
Management Review
Managers review reports and supervision findings to identify trends, gaps and training needs.
Client Reporting & Corrective Action
We report findings to you and track agreed corrective actions to completion.
24/7 Command Centre
Continuous support and incident management. The Command Centre monitors officer activity, dispatches support and escalates incidents to management and clients as set out in your post orders.
Mobile Supervision
Regular site inspections and quality assurance. Supervisors check post-order compliance, officer readiness and site conditions, and address issues on the spot.
Digital Reporting
Real-time incident reports and client visibility. Officers complete reports electronically in the field on TrackTik, and management reviews them and shares them with you. Clients can log in to TrackTik at any time and also receive a daily PDF report by email.
What Clients Receive
- Incident reports, with timing agreed with each client before service starts
- Daily activity reports covering patrols, observations and actions taken
- Summary reports on trends and recurring issues, at a frequency agreed with each client
- Supervision and site-inspection findings
- A named point of contact for your account
- Documented corrective actions and follow-up
See How We Would Manage Your Site
We can walk you through sample reports and how we would approach your environment.